Frequently Asked Questions

Users are able to retrieve a security token that can be stored in MAPflow that will log them in using their organization credentials. To find the security token:

1. When logged in to CPS, click on the username in the top right corner (displays 'Welcome User'). From there, select “Subscription Information” in the dropdown menu.
2. Click on the security token icon in the bottom right corner. The security token is a picture of a key.
3. Click on the “Copy to clipboard” icon (or select and copy the entire token). The token is a string of letters and numbers.
4. Go to MAPflow and select your Profile (top right where it says your name). Add ‘Integrations’ and select ‘CPS’. When it asks ‘How would you like to connect to CPS?’, select ‘CPS token’ and paste the token.

If your organization’s account administrator changes the credentials on the account it will invalidate any of the current tokens and users will have to obtain a new one.

MAPflow PRO mode is a clinical decision-making tool tailored for experienced professionals comfortable with minor ailments prescribing who need efficiency and precision in clinical decision-making. This mode offers a more streamlined MAPflow experience designed to save pharmacists time while maintaining the highest-quality patient outcomes. You can read more about MAPflow PRO mode here.

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All MAPflow subscribers can access MAPflow PRO mode as part of their MAPflow subscription.

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Get started with MAPflow by searching for the DEMO PATIENT under the patient tab. Use this patient to create assessments and get accustomed to the platform. Any assessments created for this patient will not contribute to the key performance indicators listed on the dashboard. Do not create a different patient for testing the platform.

Each minor ailment takes you through a series of questions following the Pharmacists’ Patient Care Process (PPCP). While there is variability in the number of questions for each ailment, an assessment in MAPflow Standard mode should take between 6-10 minutes once you are familiar with the structure and content. The average time for MAPflow users in MAPflow Standard mode for a UTI assessment is 8 min and this includes fully compliant documentation with follow-up scheduled. An assessment in MAPflow PRO mode will take less than 6 minutes.

Yes. If a prescription (for a Schedule I, II, III, or unscheduled product) is indicated, it is automatically generated for printing and/or saving (.pdf) at the end of the consultation. Documentation detailing results of the assessment with rationale for prescribing is automatically generated for use by the pharmacy and to notify the primary care provider(s). Also available is a report for the patient outlining the treatment plan, counselling points, the monitoring plan and timing and type of follow-up.

On the Dashboard in the Follow-up list, find the patient. If you have not started follow-up, hovering over the edit button will say Edit Assessment. Click Edit Assessment. You are taken back to the beginning on the PLAN phase. You cannot change any information in the COLLECT or ASSESS phases. You can navigate through the assessment and change the answers by using the Previous and Next buttons or by clicking on the COLLECT - ASSESS - PLAN - IMPLEMENT - FOLLOW-UP in the left side bar. New documentation will be created. Once you have started FOLLOW-UP, you cannot change the initial assessment.

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It is the pharmacist’s registration number that is tied to the initial assessment, follow-up appointment and any documentation that is generated (i.e., the prescription, report for notification). That pharmacist may choose to delegate certain acts (e.g., collecting patient information, scheduling follow-up) to a pharmacy technician or assistant. In addition, pharmacy students and interns may conduct the initial assessment and/or follow-up appointment when working under the direct supervision of that pharmacist.

On the MAPflow dashboard, you will find a list of patients awaiting follow-up displayed along with info on the timing until follow up, specific ailment, and individual assigned to this task. You can sort patients by when their scheduled follow-up appointment is due.

There are only a few questions to ask at the follow-up appointment, mostly related to safety and efficacy of the prescribed therapies. The entire consultation should only take you a few minutes to complete. Automatic documentation is created, and next steps outlined.

All pharmacists invited into a pharmacy can see that pharmacy's data and are able to follow-up with each other’s patients.

The MAPflow dashboard contains a snapshot of important metrics for you to evaluate your pharmacy’s Key Performance Indicators (KPIs).

We are working with PMS providers to explore integration. We have announced our collaboration with MedMe Health and are integrated with MedEssist and BoxLabs thus far. We are happy to integrate with any other platforms! Please let your PMS provider know what you want.

Authorizing therapy for prescription agents AND adjunctive or alternative agents (nonprescription, natural health products, etc) will result in two or more prescriptions. The top one is specific to any drugs that fall under Schedule 4 of the regulations (so can be billed to insurance) and are billed using the PIN_Rx codes. The second prescription contains all other agents recommended; these cannot be billed to drug plans, and are not eligible for the PIN_Rx codes.

Assessments can be deleted. There are two instances where they cannot be deleted: 1) if follow-up is complete and 2) if early exit from the assessment (e.g. referral, OTC consult) was triggered and confirmed. Pharmacy administrators may delete any eligible assessment. Non-administrators may only delete their own eligible assessments.

To delete all DEMO PATIENT assessments, search for DEMO in the patients section. This will pull up all DEMO PATIENT assessments. Click on Delete Demo Assessments.