Frequently Asked Questions

We offer annual subscriptions that begin the day you purchase. Subscriptions are per pharmacist and the pharmacist can use their subscription in any pharmacy they are invited to join. Subscriptions renew automatically and you can cancel your renewal at any time during your annual subscription.

Once you register in MAPflow, you can activate a pharmacy using the Create New Pharmacy button. Ensure that you are using the right accreditation number for the Pharmacy. If it is taken, it means that the Pharmacy is already active. If this happens, contact the Pharmacy and have the MAPflow Administrator invite you to the Pharmacy.

Your pharmacists should pay on their own subscription and then submit their receipt to you for reimbursement.

No, sharing your MAPflow subscription is not permitted, as each subscription is linked to the user’s pharmacy license. MAPflow subscription is for individual pharmacist use and is valid for one year. Your cooperation in adhering to these guidelines is crucial for maintaining the security of patient information and ensuring uninterrupted access to MAPflow’s valuable tools and resources.   

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Using your one MAPflow subscription, you can be the MAPflow administrator for multiple pharmacies. Register the first pharmacy once you sign up to use MAPflow. Once on the pharmacy's dashboard, go to the My Pharmacy tab on the left side. You will only see this tab if you are an administrator. Go to Settings and Create New Pharmacy. You will now be the admin of both pharmacies and can add and remove pharmacists.

Any pharmacist can be the MAPflow Administrator and set up a pharmacy. It is recommended to discuss who will be admin for a pharmacy before registering for MAPflow.

If you do not receive your activation email during registration, please contact us here: support@mapflow.ca

Go to our PRICING page and click on the OPA member discount. It will take you to the OPA site to pay. After you pay, you will receive a token from the MAPflow team within 48 h to register and get access.

After you use the system for the first time, there is no refund for a MAPflow subscription. This means that once you create an assessment with a New Patient, you have used the service.

Pharmacists should use their own email addresses when registering for MAPflow and not the pharmacy’s email address as this is a personal subscription.