Frequently Asked Questions

We offer annual subscriptions that begin the day you purchase. MAPflow's individual subscription is per pharmacist and the pharmacist can use their subscription in any pharmacy. MAPflow's per-pharmacy subscription is for one pharmacy with an unlimited number of users. Subscriptions renew automatically and you can cancel your renewal at any time during your annual subscription. You can see more pricing details here.

Once you register in MAPflow, you can activate a pharmacy using the Create New Pharmacy button. Ensure that you are using the right accreditation number for the Pharmacy. If it is taken, it means that the Pharmacy is already active. If this happens, contact the Pharmacy and have the MAPflow Administrator invite you to the Pharmacy.

MAPflow offers two kinds of subscriptions. MAPflow's individual subscription is limited to one pharmacist and is not to be shared. Each subscription is linked to the user’s license. This subscription is best for relief pharmacists, pharmacists that work at multiple locations, and for a pharmacy with one pharmacist. MAPflow's per-pharmacy subscription allows an unlimited number of users in one pharmacy. This option is best for pharmacies with multiple pharmacists and health teams.

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Using your one MAPflow subscription, you can be the MAPflow administrator for multiple pharmacies. Register the first pharmacy once you sign up to use MAPflow. Once on the pharmacy's dashboard, go to the My Pharmacy tab on the left side. You will only see this tab if you are an administrator. Go to Settings and Create New Pharmacy. You will now be the admin of both pharmacies and can add and remove pharmacists. You may want to consider our per-pharmacy model. You can find details here.

Any pharmacist can be the MAPflow Administrator and set up a pharmacy. If you have a MAPflow individual subscription then you can be the administrator. It is recommended to discuss who will be admin for a pharmacy before registering for MAPflow.

If you do not receive your activation email during registration, please contact us here: support@mapflow.ca

Go to our PRICING page and click on the link at the top of the page that takes you to the OPA site to pay. After you pay, you will receive a token from the MAPflow team within 48 h to register and get access.

After you use the system for the first time, there is no refund for a MAPflow subscription. This means that once you create an assessment with a New Patient, you have used the service.

If you are purchasing a MAPflow individual subscription then you should use your own email address when registering for MAPflow and not the pharmacy’s email address as this is a personal subscription. If you are purchasing a MAPflow per-pharmacy subscription, then you can use your personal email address from your pharmacy or your own email address to register.

MAPflow's individual subscription is for one person and can be used at an unlimited number of pharmacies. The per-pharmacy subscription offers one subscription for an unlimited number of users at one pharmacy. It cannot be used at a different pharmacy. The per-pharmacy subscription will also offer role-based access for your pharmacy team (e.g., technicians, assistants). You can find details for pricing here.

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MAPflow's per-pharmacy subscription offers one subscription for an unlimited number of users working at one pharmacy. In the future, it will also offer role-based access for your pharmacy team (e.g., technicians, assistants). This subscription is best for pharmacies with multiple users or family health teams. You can find details for pricing here.

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First, set up your per-pharmacy subscription here. Next, link your pharmacy to your account. Then you can invite your pharmacists to join your per-pharmacy subscription. They will receive an automated email and will set up their accounts under your pharmacy. They will not pay for a new subscription.

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You can create a per-pharmacy subscription here.

You may qualify for a discount. Reach out to us for more information at support@mapflow.ca