Frequently Asked Questions

Our security requirements are powered by MedStack, a leading privacy compliance platform built specifically for the needs of the digital health industry. Our application environment has been wrapped with all of the technical controls and safeguards required by today’s healthcare enterprise systems. Each element of our security architecture ties back to a specific policy of ISO 27001. These policies are then mapped to the corresponding privacy frameworks and industry standards where we operate.

The MAPflow Administrator is responsible for adding and removing pharmacists. As soon as you remove a pharmacist, that pharmacist will no longer have access to the pharmacy in MAPflow. However, all assessments performed by that pharmacist are still available in the pharmacy.

If you are a pharmacist who has been invited to two or more pharmacies, you can switch between them where the pharmacy name is displayed (top of dashboard).

If you are inactive for 30 minutes on MAPflow, you will automatically be logged off. Further, if you have been active for 3 hours on MAPflow, you will be asked to log back in; you will return to where you were after logging back in.

It is a legal requirement for each patient to provide informed consent to the in-person or virtual minor ailment service. Patient consent to minor ailment assessment is documented at the beginning of each assessment algorithm through a check box.
Patients must also give verbal consent to MAPflow’s privacy policy. Each pharmacist should print out a paper copy of the Privacy Policy as well as the patient-facing one page information sheet of the privacy policy, found at https://mapflow.ca/privacy. Display the information sheet where the patients can see it. If the patient would like to read the full privacy policy, they can use the QR code on the information sheet or the pharmacist can provide a paper copy for them to read. For a virtual visit, the pharmacist can provide the url to the privacy policy (https://mapflow.ca/privacy). Patient consent to MAPflow’s Privacy Policy is documented at the beginning of each assessment algorithm through a check box.

The privacy and security of all identifiable data about you and your patients is our top priority. No third party will receive any identifiable information about you or your patients. This includes the College.