Frequently Asked Questions

As a proudly Canadian company, MAPflow is fully available in both English and French. Visit MAPflow Academy to learn how to change your language preference.

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In response to your feedback and needs, we've introduced two modes in MAPflow: PRO for experienced pharmacists who are confident with minor ailment assessments and need to prioritize efficiency, and STANDARD for a broader audience with varying expertise levels. Read our blog to learn more about each assesment mode.

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The demo patient allows you to gain experience with MAPflow’s platform and algorithms, helping you gain confidence or refresh your memory before assessments. Check out the Using the Demo Patient article in MAPflow Academy to learn more.

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On average, MAPflow users save 15 minutes per assessment. Each minor ailment takes you through a series of questions following the Pharmacists’ Patient Care Process (PPCP). While there is variability in the number of questions for each ailment, an assessment in MAPflow Standard mode should take between 6-10 minutes once you are familiar with the structure and content.  An assessment in MAPflow PRO mode will take less than 6 minutes.

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Yes! Our patient intake feature means you can send a secure link via email or SMS and let patients fill out their own demographic details at their convenience. Our patient-directed follow-up feature automatically engages patients in their healthcare journey through timely email prompts that guide patients through follow-up questions, drastically reducing your team’s manual workload, while strengthening patient engagement and outcomes. Check out MAPflow Academy to learn more.

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MAPflow automates 100% of the documentation, and we ensure it’s province-specific. With MAPflow, you can access jurisdiction-specific workflows, drug coverage, and billing PINs for compliant, tailored care documentation.

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Our sophisticated system lets you customize access levels for each team member, ensuring seamless collaboration from initial patient intake through to clinical decision-making and follow-up. Pharmacy technicians and assistants can confidently handle their parts of the workflow, while automatic handoffs ensure pharmacists step in exactly when their clinical expertise is needed.

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Yes! The MAPflow dashboard provides a comprehensive overview of your pharmacy's Key Performance Indicators (KPIs) at a glance. Choose your preferred time frame to track essential metrics, including patient count, assessments completed, referrals made, products prescribed, conditions evaluated, services delivered, and more. Strategic goal setting is at the heart of every successful pharmacy practice transformation. By adopting a structured framework for setting and achieving goals — and using the MAPflow dashboard to easily track and measure your progress — you can ensure that your team is aligned, motivated, and focused on delivering exceptional patient care while meeting business objectives.

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