Frequently Asked Questions

MAPflow offers two subscription levels. Our per-pharmacy subscription allows for unlimited users in one pharmacy, all for one price. It also includes exclusive benefits and features like role-based access, patient-directed follow-up, and more. Read more about the per pharmacy model on our blog. Our individual subscription is for relief pharmacists. It allows one pharmacy professional to use MAPflow across many pharmacies. Read more on our pricing page.

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Yes. Please reach out to discuss your organizations needs with us.

Signing up for MAPflow is easy. Simply navigate to our sign-up page, and let us guide you through the process. Make sure to have your pharmacy’s accreditation/permit number and your license number on hand. Additionally, we strongly recommend you use your own email address to register, not a shared pharmacy account.

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Signing up for MAPflow and setting up your profile takes less than 15 minutes.

No, MAPflow does not currently offer a free trial. Reach out to us if you are interested in seeing a live demo before investing.  You can also check out MAPflow Academy to see helpful video tutorials, past webinars from our CEO, and more.

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No, under no circumstances can you share your MAPflow login credentials. This is critical for audit and compliance purposes. Each subscription is linked to the user’s license. If you’re looking to collaborate with your pharmacy team on MAPflow, consider investing in our per-pharmacy subscription.

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MAPflow is a cloud-based system that can be run on a desktop, laptop or iPad, freeing up a terminal. You do not need to download anything to use MAPflow.

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Yes! MAPflow can be used on a desktop, laptop, phone or iPad.

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A warm welcome to the MAPflow community! Here are the 3 things you need to do to hit the ground running:

1. Prepare for patient consent: Before you begin assessments, it's crucial to facilitate the patient consent process. Please print the privacy policy and patient information sheet to have them ready.
2. Complete your profile setup: Take a few minutes to set up your profile. You can follow our helpful 3-minute video or refer to the written instructions.
3. Invite your team (if applicable to you): If you're utilizing our per-pharmacy subscription, make sure to invite your team members to join you! It's quick and easy: follow these simple instructions to get them set up in under two minutes. We'll handle their onboarding once they've accepted your invitation.

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A fantastic way to deepen your understanding and master MAPflow is through MAPflow Academy, our comprehensive help center. It's jam-packed with valuable learning tools, including:

• Video tutorials: Visual guides to walk you through various features.
• Simple, step-by-step instructions: Clear written guides for every process.

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Yes! The demo patient allows you to gain experience with MAPflow’s platform and algorithms, helping you gain confidence or refresh your memory before assessments. Check out the Using the Demo Patient article in MAPflow Academy to learn more.

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You can reach out to our support team at any time, using the Contact Us form on our website.

If you purchase a subscription and attempt to register a pharmacy that has already been created in MAPflow, please reach out to MAPflow's customer service via email at support@mapflow.ca. 

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